TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your use of the services provided by Uroš Eržen, operating under the business name Lumineria, Uroš Eržen s.p. ("We," "Our," "Us"), including, but not limited to, the Embodiment of Pleasure Program, private sessions, workshops, and any other services offered by Lumineria ("Services"). By purchasing and engaging with any of our Services, you ("You," "Your") agree to comply with and be bound by these Terms.

Contact Information:

  • Business Name: Lumineria, Uroš Eržen s.p.

  • Location: Planina pri Cerknem 38, 5282 Cerkno, Slovenia

  • Email: info@lumineriasolutions.com

1. Intellectual Property
All content, materials, exercises, videos, audio recordings, and any other resources provided by Uroš Eržen in connection with our Services are the exclusive intellectual property of Uroš Eržen and are protected by copyright laws. These materials are provided for personal, non-commercial use. Reproduction, distribution, or sharing of any content outside of what is explicitly granted is prohibited without prior written consent.

2. Refund Policy

  • Embodiment of Pleasure Program: A 100% refund is available within 7 days of purchase. Requests for refunds must be submitted via email to info@lumineriasolutions.com within 7 days of the purchase date. No refunds will be processed after the 7-day period. This refund policy does not apply to any free bonuses or promotional offers that may accompany the program.

  • Private Sessions: A 100% refund is available if the session is canceled at least 3 days in advance, and a 75% refund if canceled at least 24 hours before the session. Cancellations made less than 24 hours in advance are non-refundable; it is the client’s responsibility to reserve a new time if desired.

  • Workshops: A refund is available if canceled at least one week prior to the event; cancellations made less than one week before the workshop are non-refundable. The full workshop fee must be paid by the organizer before the event date. We understand that plans can change, so please book with these terms in mind.

3. Not a Replacement for Healthcare or Psychotherapy
Our Services, including the Embodiment of Pleasure Program, private sessions, and workshops, are designed to support personal growth, body awareness, and emotional well-being through embodiment practices. These Services are not intended to replace medical, psychological, or psychiatric advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for any physical or mental health concerns. Lumineria, Uroš Eržen s.p. is not liable for any outcomes resulting from the use of the Services.

4. Responsibility of the Participant
By purchasing and participating in any of our Services, you agree to take full responsibility for your own actions, progress, and results. You must engage in the exercises and practices with self-awareness and respect for your own body and health. You are solely responsible for any decisions you make regarding your participation in our Services, and you agree to hold Lumineria, Uroš Eržen s.p. harmless from any liability for personal injury or adverse outcomes.

5. Privacy and Data Protection
We take your privacy seriously and will handle your personal data securely and in accordance with applicable data protection laws, such as the General Data Protection Regulation (GDPR). Your personal information will be used solely for administrative purposes related to our Services, including communication, processing your order, and providing ongoing support. We will not share or sell your data to third parties. For detailed information on how we handle your data, please refer to our Privacy Policy.

6. Access and Account Security
Upon purchase of any program or service, you will be given access to the relevant materials. You agree not to share your login credentials or any program content with third parties. You are responsible for maintaining the security and confidentiality of your login details. If you believe your account has been compromised, you agree to notify us immediately at info@lumineriasolutions.com.

7. Limitation of Liability
By purchasing and participating in our Services, you agree that Lumineria, Uroš Eržen s.p. is not liable for any injury, harm, or adverse reactions that may occur during the program, private sessions, or workshops. Lumineria, Uroš Eržen s.p. provides these Services in good faith, but you acknowledge that the total liability of Lumineria, Uroš Eržen s.p. for any claim related to the Services will be limited to the total amount paid by you for the specific program, session, or workshop.

8. Dispute Resolution
In the event of a dispute related to these Terms or the Services, both parties agree to first attempt resolution through informal negotiation. If the matter cannot be resolved informally, it will be settled through binding arbitration in Ljubljana, Slovenia, under the laws of Slovenia. The arbitration will be conducted in Slovene or English, and the costs of arbitration will be borne by the party initiating the claim.

9. No Guarantee of Results
Lumineria, Uroš Eržen s.p. does not guarantee specific outcomes or results from participating in any of our programs, private sessions, or workshops. All results are highly individualized and depend on personal effort, commitment, and readiness for change. Testimonials and success stories shared are not indicative of what every participant will experience.

10. Changes to Services or Terms
Lumineria, Uroš Eržen s.p. reserves the right to modify or cancel any of the Services or these Terms at any time. You will be notified of any significant changes through email or other communication channels. Continued participation in the Services after any changes will be considered acceptance of the updated Terms.

11. Force Majeure
Lumineria, Uroš Eržen s.p. will not be liable for any failure or delay in providing the Services due to unforeseen circumstances, including but not limited to, natural disasters, pandemics, or other events beyond our reasonable control.

12. Termination of Access
Lumineria, Uroš Eržen s.p. reserves the right to suspend or terminate your access to any of our Services if we determine that you have violated these Terms. This includes, but is not limited to, unauthorized sharing of program materials, engaging in illegal activity, or any behavior deemed inappropriate by Lumineria, Uroš Eržen s.p.

13. Acceptance of Terms
By purchasing or using any of our Services, including the Embodiment of Pleasure Program, private sessions, or workshops, you confirm that you have read, understood, and agreed to these terms and conditions.

Additional Legal Considerations for Online Programs:

  • Right to Refuse Service: We retain the right to refuse service to any participant at our discretion. This could be due to violation of Terms, inappropriate behavior, or any other reason that impacts the experience or safety of the program.

  • Non-Transferability of Account: The account for any online program is for your personal use only and cannot be transferred, shared, or used by another individual without express consent from Lumineria, Uroš Eržen s.p.

  • Content Usage: While participants can use the materials provided for personal growth, they may not repurpose or commercialize the content for any purpose without permission.

  • Disclaimer for Testimonials: If testimonials or case studies are used in promotional materials, a disclaimer should note that results vary and individual experiences may differ.

  • Communications Consent: By purchasing or signing up for any Services, you consent to receive communications, such as updates, reminders, and promotional offers related to the Services.